F A Q

We have put together a few of the most Frequently Asked Questions by our customers to help you understand the basics of using our services.

Question: Should I phone or send an email?

 We prefer emails, in any event, it's far cheaper and faster to communicate this way. This is 2020, let's use the technology!

Question: How secure is your website,..... How safe is my credit card ?

MacSpares.co.za is a Standard Bank secure website. The credit card information given online is broken in three separate security systems and is never stored. The information is deleted after every transaction

Question: Do I have to order on line ?

No...about 70% of our customers, Fax, email or phone their inquires through to us for a quotation before ordering (we do not keep spare parts at our premises)

Question: Do we Sell parts not displayed on the website ?

Yes, if we can source it. We deal with many suppliers and some times spares have been discontinued, however we can get them laying on a shelf somewhere.

Question: Can I back order Parts not readily available ?

Yes, this is the internet age, we can handle back orders.

Question: Do you have Branches in ..........?

Sorry, no branches.... again, ....this is the age of the global village.... we can only offer low prices by keeping our overheads down and let the delivery boyz do there job. Many times we can even absorb some of these costs.

Question:  Can I collect Now ?

Huh?.... give us a gap,....to keep costs down we do not stock spare parts on site, most times, the next day the stock should be here though.

Question: Can I open an account ?