Testimonials

See what some of our satisfied and happy customers says about our Services.

Wow!
That was awesomely quick Tammy!  What great service!
Hope i need some more spares in future, will tell everybody about Mac!

Best regards

Ursula

Hi there Bennie,
Thanks so much for your prompt reply.
Regards
Mike.

Thank you for a very informative web site. Well done!!!!

 Mark F.

Hi Madelaine,

Although I will not be accepting the quote – merely an inquiry for the part, I must say that I am really impressed with the prompt response and friendly service.

First time I have gone through an online source and will definitely contact you guys in future.

Yours in security,

Jacques Dorfling

 

Madelaine,

Baie dankie vir jou vriendelike diens.
Maak seker jou baas sien hiedie e-pos. LOL.
Weereens baie dankie
Groete
Braam Coetzer 
 

Hi Adriaan 

Dag se daar,

Baie baie baie dankie vir jou diens.  My filters is hier.  Jy regtig ‘n aanwins vir Macspares.

Groete

Sanet

 

Hi Madelaine

Dankie weereens,, Was in een fris boks,, en goed toegedraai..Ek sal julle enige tyd aanbeveel..Julle maak ‘n plan.

Groetnis daar.

Robert

 

Hi Madelaine

My driver will be there today to fetch the hinge.

Thank you so much for your professionalism.

Kind regards

Pooben

 
I  would like to take the opportunity to say wow of the service that I experience of one of your employees “ Madelaine Henning”
It is my first time placing an order at MacSpares -  Madelaine Henning was the one who help me and what good service she gave me.
Madelaine was constantly on emails with me to give me feedback Madelaine phone me to apologize if she thinks that she was taking long to give me feedback that is what I call Good Service and thank you to Megan who refer me to Madelaine when I called.
 
 
Thank you Madelaine;
 
It is with a measure of disbelief that I reply...so rarely does retail embrace the much needed customer service, that MacSpares does.  It is only eclipsed by your professional and friendly telephonic manner.  So firstly...for that, "Thank you".  
 
Generally it seems that the larger companies is affected by the industrial desease of "Peter Princpal", Thank fully not MacSpares.
 
Hi Tammy,
My order arrived today – I was absolutely amazed when the Scottburgh Post Office phoned me this morning to advise that the parcel had arrived.  That is one up for the Post Office, I never expected them to phone me.
I was a little worried about buying through the internet – but after this experience I think I am now a convert to this way of life.
Living in Scottburgh makes specialised shopping a bit of a chore – having to arrange to visit some larger shopping centres in towns other than the local villages.
I must thank you for the excellent service that you and Mac Spares provided,  I hope that future internet shopping experiences will all be as pleasant.  Well done!
 
Seasons greetings to you and thanks again for the super service.
 
E Bell

 

Good Morning Nyuma, 

Thank you very much for your quick response to my inquiry – your service is brilliant !!!

Please post to Mazuri Pineapples, P.O.Box 44, Hluhluwe, 3960.

Kind Regards,

  Cobus Oosthuizen.

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Hi Tammy,
 
Thank you so much for the info and am really impressed by the way you
kept me informed about the progress of my order.
 
Will def. deal with you guys again.
 
Regards
 
Dot

 

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Hello 

Just to keep you updated your combination Floor tool is on back order i will only be able to get it end of September.

Thank you 
Tammy

 

 

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Hi 

I Had a fight about your order on Friday as to where and when i was getting it my supplier said to me then that i should have it on Tuesday,But will be in touch.

Thank you 
Tammy

 

 

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Hi Mac ,

 

 

Thank You for your Prompt Service.

 

 

The Moron that i am I forgot to put the part number in my request.

 

 

Part Number is DGE 002

 

 

Thank You once again for the excellent service which is very rare today

 

 

Regards

 

Raymond Murison

 

 

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Hi Tracy,

 

 

Thank You for the prompt service. It is much appreciated

 

 

Regards

 

Marietjie Niehaus

 

Shipping

Trans Natal Cut Glass

 

 

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Hi Tracy,

 

 

Thank You - we really appreciate your help, and the speed of the conclusion of this request. It is really a rare case to get something done in such a short time frame - I'm impressed. I will also remember you and Mac for any future use.

 

 

Have a great day

 

Esme

 

 

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www.hellopeter.com:

 

 

We have a Defy Kombomaid 800 that needs a few new parts and after an online search we found the MacSpares website.  I submitted an online query and a few days later got a call from Pieter at MacSpares.

He informed me that their online submission was giving problems, asking me to submit a new query by email and that they'd get back to me very soon.  He sent me a quote the next day with all the information I required and also called to check that I received the email.  Throughout all our conversations he was friendly, helpful, knowledgable and professional.  I was especially impressed that MacSpares followed up on their customers so dilligently.

Their prices and service are very competitive (close to Defy's own parts prices but they go through the hassle of getting the parts for you) and we were especially pleased that they would be able to post us the parts.  Unfortunately we didn't accept the quote as we decided we won't be able to repair the appliance ourselves.

I'd gladly recommend MacSpares to anyone looking for parts and am sure they'll even be able to get hard-to-find parts!                        

 

 

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Hi Enos,

 

 

 

The service was more that fantastic. Thanx a mil.

 

 

Ettienne

 

 

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ThanksJames,

 

 

 Received the part, and the machine is fixed.

Was a good experience doing business with your company.

Nico

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Hi James. Received the Sealing Ring this am. Perfect fit!

Thanks a ton. (Pressure cooker ring -UK )

 

 

 

Ariane
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Hi James

 

 

 

 

Thank You so much for all the effort and also finally succeeding. I truly appreciate service like this and will go out of my way to promote your business and service. I am the parts supply chain manager for ...(Edited out for privacy)

 

 

 

 



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Thanks for that you’re a star, it is for a lady in Zim now I can get her off my back ;-)

 

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James,

 

 

 

 

 

Many thanks for sending the part.

 

 

It was received in good order This morning and although very slightly different to my old one looks to be perfectly compatible.

 

 

 

 

Your efficient attention is much appreciated.
 

Well done and thanks

Wayne

 

 

 

 

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